Support

Townvite is made by one person, and I read every message. Write to support@townvite.com and I will usually reply within three days.

Tell me which phone you have and what you were doing when something went wrong. Please never send your password, in any message. I will never ask for it.

Common questions

How do I join?

Townvite is invite-only. Someone already in the app can send you an invite link from their profile, or you can use a code you were given. Open the link on your iPhone, or type the code on the Join screen.

I didn’t get my confirmation email

It can take a minute. Check your spam folder (the email comes from hello@townvite.com), then tap Send a new code on the confirmation screen. Make sure the address you typed is right; if it isn’t, join again with the correct one.

I forgot my password

On the Sign in screen tap Forgot password?, enter your email, and type the code we send together with a new password. You will be signed out on your other devices.

How do I delete my account?

In the app: You tab, the gear, Delete my account. It removes your profile, pictures, plans, chats and your place in other people’s towns. It cannot be undone. If you can’t get into the app, email me from the address you joined with and I will do it for you.

How do I get a copy of my data?

In the app: You tab, the gear, Download my data. You get a readable file and your pictures to save or share.

Someone is bothering me, or I saw something that shouldn’t be here

On their profile tap Block to stop all contact in both directions, quietly, or Report to tell me what happened. You can also email me. I review reports myself and can remove content and suspend accounts.

Can I change my name, tags or picture?

You tab, then Edit profile. You choose who can see each part.

Report a bug or an idea

Email support@townvite.com. Bugs are the most useful thing you can send me, especially with the steps that lead to them.